About FCM Facilities

The complete package. How many companies can truthfully say they offer this? A support service for industry from start to finish, with all the skills required within one company? FCM Facilities of Southampton can, thanks to the wide range of skills and expertise of its team of engineers.

No matter where, whether it's Chichester or Chicago, Southampton or South Africa, we aim to support your business, solve your problems, and provide a professional and common sense approach to all aspects of your facilities management.

Our Promise

Through training, feedback and appraisals, FCM Facilities creates a workforce which is both empowered and dedicated to the pursuit of quality.

FCM Facilities shall:-

• provide skilled and qualified electrical, mechanical, hydraulic and pneumatic engineers to meet our customer's needs;
• deal fairly and professionally with all our customers;
• respond swiftly and accurately to requests for assistance;
• operate at all times in a safe and competent manner;
• strive to provide a service that is second to none;
• at all times bear in mind our customer's wishes and concerns.

Our aims are:-

• to improve our services and responses continually;
• to react to feedback from customers and others;
• to reinforce constantly the individual's understanding of his or her contribution to quality within the company;
• to identify errors, waste or lost opportunities, and put in place corrective action procedures;
• to anticipate our customers' needs by putting ourselves in our customers' shoes, however small the job;
• to monitor continually all systems, procedures and services in order to highlight potential areas for improvement;
• to listen to our customers' needs and concerns to ensure a flawless performance.